Privacy Policy
Effective Date: [16/11/2025]
Magical Crete (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide while using our website https://www.magicalcrete.com (the “Site”) and our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with EU GDPR and US privacy laws.
By using our Site or services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following categories of personal information:
a. Information You Provide Directly
- Name, email address, phone number, billing and shipping information
- Payment information (processed securely via our payment processor)
- Account registration details, login credentials, and preferences
- Communications with customer support
b. Information Collected Automatically
- IP address, browser type, operating system, and device information
- Pages visited, time spent, and interactions with our Site
- Cookies and similar technologies for analytics and marketing
c. Information from Third Parties
- Social media accounts if you connect your account to our Site
- Marketing and analytics providers
2. How We Use Your Information
We use the information we collect to:
- Provide and manage products and services you purchase or subscribe to
- Process payments and fulfil orders
- Communicate with you regarding your account, purchases, or promotions
- Improve our website, products, and services
- Comply with legal obligations and prevent fraud or illegal activity
- Send marketing communications (with your consent where required)
3. Legal Basis for Processing (for EU Users)
Under the GDPR, our legal basis for processing your personal information may include:
- Contractual necessity: Processing is required to fulfil our agreement with you
- Consent: For marketing communications and cookies when you have given consent
- Legal obligations: To comply with laws or protect our rights
- Legitimate interests: To improve our services, prevent fraud, and ensure website security
4. Sharing Your Information
We may share your information with:
- Service providers: Payment processors, shipping providers, and IT providers
- Legal authorities: When required by law, legal process, or to prevent illegal activities
- Business transfers: In the event of a merger, acquisition, or sale of assets
We do not sell your personal information to third parties.
5. Cookies and Tracking
We use cookies and similar technologies to:
- Analyse site usage and performance
- Improve user experience
- Deliver marketing communications
You can manage your cookie preferences through your browser settings.
6. Your Rights
EU Users (GDPR):
- Access your personal data
- Request correction or deletion of your data
- Object to processing or request restrictions
- Withdraw consent for marketing communications
US Users:
- Right to opt-out of marketing communications
- Right to request access or deletion of personal information where applicable
To exercise your rights, contact us at privacy@magicalcrete.com.
7. Data Retention
We retain your personal information only as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes and enforce agreements
After this period, data is securely deleted or anonymized.
8. Security
We implement reasonable technical, administrative, and physical safeguards to protect your personal information.
However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
9. Children’s Privacy
Our services and products are not intended for individuals under 18 years of age. We do not knowingly collect personal information from anyone under 18.
By using our services or making a purchase, you represent that you are at least 18 years old.
10. International Transfers
If you are accessing our Site from outside the US or EU, your personal data may be transferred to, stored, and processed in the US or other countries where privacy laws may differ.
We take appropriate measures to ensure your data remains protected.
11. Your California Privacy Rights (CCPA)
California residents may:
- Request access to personal information collected
- Request deletion of personal information collected
- Opt-out of the sale of personal information (we do not sell data)
To exercise these rights, contact privacy@magicalcrete.com.
12. Updates to This Policy
We may update this Privacy Policy from time to time. The effective date at the top will be updated accordingly.
We encourage you to review this policy periodically for any changes.
13. Contact Us
As we operate entirely online, we do not maintain a physical office.
For questions about this Privacy Policy or your personal information, you can contact us via:
- Email: privacy@magicalcrete.com
- Contact form: https://www.magicalcrete.com/contact
